Terms of Service
1. About Us
Sweet Home Cleaning is a locally owned and operated residential cleaning service based in Everett, MA, owned and operated by Camila Soares. We provide house cleaning, maid service, deep cleaning, move-in/move-out cleaning, and related services to clients throughout Everett and the surrounding Greater Boston area.
By booking a service with Sweet Home Cleaning — whether through our website, by phone, or by form — you agree to the terms outlined on this page.
2. Booking & Scheduling
Bookings are confirmed once we have spoken with you directly or responded to your inquiry and agreed on a date, time, and service type.
Submitting the contact form on our website is a service request — not a confirmed booking. We will reach out within 2–3 hours to confirm details and schedule your visit.
We reserve the right to decline any booking at our discretion.
3. Cancellations & Rescheduling
We ask for at least 24 hours notice if you need to cancel or reschedule a cleaning visit. Cancellations with less than 24 hours notice may result in a cancellation fee to cover the time reserved for your appointment.
We understand that things come up — please reach out as early as possible if your schedule changes and we will do our best to accommodate you.
4. Access to Your Home
You are responsible for providing access to your home at the agreed time of the visit. This may include being present, leaving a key in a secure location, or providing a door code.
If access is not available at the time of arrival and we are unable to enter, the visit may be considered a missed appointment and a fee may apply.
5. Our Cleaning Standards
Sweet Home Cleaning is committed to providing thorough, professional cleaning on every visit. If you are not satisfied with any aspect of your cleaning, please contact us within 24 hours of your visit and we will address the issue promptly — including returning to re-clean any areas that did not meet your expectations.
We do not offer refunds for completed services, but we stand behind our work and will make it right.
6. Liability
Sweet Home Cleaning takes great care with your home and belongings. In the unlikely event that something is damaged during a cleaning visit, please notify us within 24 hours and we will work with you to resolve the issue fairly.
We are not liable for:
- Pre-existing damage or wear not reported before the visit
- Items that are fragile or valuable that were not disclosed before cleaning
- Damage resulting from normal cleaning of surfaces in poor condition
We ask that you let us know about any fragile or high-value items before your cleaning visit so we can take appropriate care.
7. Payment
Payment terms are confirmed at the time of booking. Sweet Home Cleaning accepts a range of standard payment methods, which will be confirmed in writing before your first visit.
Payment is due at the time of service unless otherwise agreed in advance.
Prices may vary based on home size, service type, and condition of the property. We will always confirm the details before your scheduled visit.
8. Right to Refuse Service
Sweet Home Cleaning reserves the right to discontinue or refuse service in situations where the working environment is deemed unsafe, excessively hazardous, or where the scope of work significantly exceeds what was agreed upon at booking.
In such cases we will notify you promptly and discuss options.
9. Changes to These Terms
Sweet Home Cleaning may update these terms from time to time. Any changes will be reflected on this page with an updated date at the top. Continued use of our services following any changes constitutes acceptance of the updated terms.
Privacy Policy
1. Information We Collect
When you contact us through our website form, we collect the following information:
- Your name
- Your phone number
- Your city
- The type of service you're interested in
- Your preferred start date
We collect only what we need to respond to your inquiry and schedule your cleaning service. Nothing more.
2. How We Use Your Information
The information you provide is used to:
- Contact you to confirm your booking
- Schedule and manage your cleaning visits
- Communicate about your service (scheduling changes, follow-ups, etc.)
We do not sell, rent, or share your personal information with third parties for marketing purposes.
3. How We Store Your Information
Your contact information is stored securely in our client management system. We use a third-party client management platform (GoHighLevel) to manage client communications and scheduling.
We retain your information for as long as you are an active client or as needed for legitimate business purposes. You may request that your information be deleted at any time by contacting us directly.
4. Cookies & Website Tracking
Our website may use basic cookies for functionality and anonymous analytics — such as page visits and traffic sources. We do not use cookies to track you across other websites or build advertising profiles.
If you use a browser with cookie controls, you may adjust your settings at any time.
5. Third-Party Services
Our website may include third-party tools such as Google Maps and Google Reviews widgets. These services have their own privacy policies and may collect data independently when you interact with them. We encourage you to review their policies if you have concerns.
6. Your Rights
You have the right to:
- Request a copy of the information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Withdraw consent for us to contact you
To exercise any of these rights, contact us directly at +1 (781) 526-2115 or through the contact form on our website.
7. Questions About This Policy
If you have any questions about our terms or privacy practices, please reach out:
Sweet Home Cleaning
Everett, MA
Phone: +1 (781) 526-2115
Hours: Monday–Saturday, 8:00 AM – 6:00 PM